TERMS & CONDITIONS

TERMS & CONDITIONS

Students are expected to abide by these terms and conditions.
  • In the unlikely event of failing to do so, a student may be requested to cease lessons with Jomrenang Academy. A refund will not be eligible in these circumstances.
  • Students must declare to Jomrenang Academy any existing medical conditions that they are aware of, has which may be communicable or possibly be harmful or not to another person. All information will be kept strictly confidential and it is Jomrenang Academy’s discretion to accept or refuse any student to join in classes.
  • Parents and students must accept that at times there will be physical contact between the instructor and their child, in a professional, caring manner.
These are the terms and conditions on which Jomrenang Academy provide swimming lessons to you. Please read them carefully before making a booking with us.
  1. REGISTRATION : The registration is through online. The form is available at https://jomrenang.com/
  1. THE LESSONS : Jomrenang Academy offers two types of lessons;
          A : Group Swimming Lesson
  1. Jomrenang has the right to manage the class schedule, determine the number of students in each group, determine the class time for each group to facilitate the implementation of swimming classes.
  2. Timetable: Group lessons timetable is fixed and must be followed by the students. NO refunds or replacement class for absenteeism, late coming or cancellation of any sort.
  3. Swimming Class: The class duration is 45 min and will be held once a week. The student should arrive no more than 10 minutes before.
  4. Attire: Swimming attire is compulsory. Students must ready with swim wear, cap and goggle for the classes.
  5. Kick-Board: Students must bring personal Kick-board. The kickboard will help the students to be independent in the water and improve their swimming skill during training.
  6. Pool Entrance Ticket: No need to pay for swimming pool entrance ticket, as the fee is included in the Group Swimming Package.
  7. Pool Time: The use of the swimming pool outside of class time is not permitted. Once the class is dismissed, the students need to adjourned. However, if the students like to continue swimming or extend their stay (under parents’ supervision), students are required to pay the entrance tickets themselves for use outside of class time.
  8. In exceptional circumstances, for example, when a student has a broken limb, the student may be given the option of carrying class over to a later date if lesson availability allows. In such cases, each request will be considered. Students are required to show evidence from the relevant party such as a clinic or hospital.
  9. ATTENDANCE AND REPLACEMENT CLASSES: The class will be replaced, delayed, postponed, changed or cancelled only under these circumstances;
    • Notice of instruction or notification by the Pool Complex Management
    • The swimming pool is unavailable or under maintenance.
    • Bad weather that might cause harm or danger to the students and instructors.
          B : Private Coaching Lesson
  1. Timetable: The private coaching lesson is decided based on the discussion between the students and instructor. Any changes to the timetable, please notify the instructor a minimum of two (2) days in advanced.
  2. A student is required to attend within 7 days (a week) or at least three (3) classes monthly or to complete five (5) classes within two months.
  3. Swimming Class: The class duration is 45 min. The student should arrive no more than 10 minutes before.
  4. Attire: Swimming attire is compulsory. Students must ready with swim wear, cap and goggle for the classes.
  5. Kick-Board: Students must bring personal Kick-board. The kickboard will help the students to be independent in the water and improve their swimming skill during training.
  6. Pool Entrance Ticket: For each class, a private student requires to purchase an entrance ticket to enter the swimming complex.
  7. In exceptional circumstances, for example, when a student has a broken limb, the student may be given the option of carrying class over to a later date. In such cases, each request will be considered. Students are required to show evidence from the relevant party such as a clinic or hospital.

     4. FEES & REFUNDS

  1. For Kids Group only: You are required to pay a deposit of RM50.00 per person upon registration.
    This fee will not be refunded if the registration is canceled.
  2. For Kids Group only : Continuing classes: You are required to pay RM50.00 per person to secure the slot at least 3 days before the following month.  This fee will not be refunded if the registration is canceled.
  3. Failing to make a deposit payment and book a slot, the name will automatically be removed.
  4. All fees must be paid in full by ‘online transfer’ to JOMRENANG ACADEMY account before the first class begins.
  5. Once payment has been made for the lessons, no refund will be given under any circumstances. Fees are not transferable to another student or third party.
  6. No refunds will be offered in the case of circumstances outside the control of Jomrenang Academy such as Government lockdowns or anything related to COVID-19, or any disaster like a flood etc.

    5. SWIMMING POOL REGULATION

  1. Students must follow pool procedures as advised to them and always abide by the rules of the Pool Complex Management at all time. 
  2. Shoes must be removed before entering the poolside and students must shower before entering the pool.
  3. Students are compulsory to wear proper swimming attire and the goggle. Please remove loose-fitting or sharp jewellery, tie back long hair or wear a swimming cap.
  4. It is compulsory to bring personal floating devices such as kickboard or swim noodle etc.
  5. Food is strictly forbidden in the pool! Students must keep the pool area clean and always use the facilities provided rightfully.

    6.  PHOTOGRAPHY

  1. Photography (other than by the Jomrenang Academy photographer) is not permitted at any time. 
  2. Authorised Photographer from Jomrenang Academy have the right to take photos and videos for technical correction purposes, shared on social media and for marketing as well.
  3. Any photographer / Parent / Guardian / Student who is willing to take pictures and videos must ask permission in advanced.

     7.  RESPONSIBILITY

  1. Safety is very important! The students and instructor should respect each other and share the responsibility to make sure the swimming lessons are conducted safely.
  2. Whilst every reasonable precaution is taken by Jomrenang Academy to ensure the students’ safety, the Jomrenang Academy and the Pool Complex Management are not liable for any claims arising out of injury, damage or loss of stuff and life while attending the swimming lessons and this includes all cost and expenses incurred as a result of such claims.

     8.  IMPORTANCE NOTE

Jomrenang Academy has the right and the full authority to alter or amend any condition of the swimming lessons and promotion, at any time with no restrictions.

7th Feb 2022